Saturday, January 23, 2010

Good on Amazon.

As part of a lawsuit settlement, sent the following to me today. I like the way the company has handled the whole thing.

Dear Kindle User,

We’re sending this note to remind you about proper attachment and use of your Kindle cover and about Amazon’s Kindle warranty. You can view instructions and illustrations here:

To install the Kindle, open the cover and lay it on a flat surface. Then insert the bottom attachment hook on the cover into the bottom slot on the left edge of the Kindle. Rotate the Kindle to insert the top attachment hook. Then slide the switch down slightly to lock the cover attachment hooks in place.

Be sure to place the Kindle flat on the cover during installation. Do not tip the Kindle at an angle during installation, as that may cause the cover attachment hooks to bend.

When using your Kindle with the cover, be careful to open the front cover only. If you open the back cover and pull the cover away from the Kindle, that may cause the attachment hooks to bend and could result in cracking or other damage to the Kindle.

How kewl is that--a simple little instruction about how to prevent damage to your kindle? Kind of like telling a new car owner to change the oil regularly and drive gently and sensibly. Now I know. Nice work Amazon. Here's to the justice system working well for sensible people.

Your Kindle is covered by a One-Year Limited Warranty you can view here:

If the attachment hooks on your cover have become bent, or your Kindle has developed cracking or other damage near the location where the hooks connect to the Kindle, please contact Kindle Support by phone or email regarding warranty replacement.

You can reach us via phone or e-mail through our website by clicking the Contact Us button on our help pages at or directly by calling one of these numbers:
Inside the United States: 1-866-321-8851, Outside the United States: 1-206-266-0927.

For more information, please see the Warranty Service section of the Kindle Return Policies Help page:

The Kindle Team

Please note: this e-mail was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message.

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